Privacy Policy

1. Introduction

At AgentEQ ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation platform and related services.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, password, profile picture
• Contact Information: Company name, phone number, business address
• Billing Information: Payment method details, billing address, transaction history
• Communication Data: Messages sent through our contact forms, support tickets, emails
• Professional Information: Job title, company size, industry

2.2 Usage Information

We automatically collect information about how you use our Service:

• Technical Data: IP address, browser type, device information, operating system
• Usage Analytics: Pages visited, features used, time spent on platform, click patterns
• Performance Data: API calls, conversation metrics, automation usage statistics
• Log Data: Server logs, error reports, system diagnostics

2.3 AI Training Data

When you use our AI features, we may collect:

• Conversation transcripts and chat logs
• AI model training inputs and outputs
• User feedback on AI responses
• Customization preferences and settings

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and collect usage information. Our cookies are categorized as follows:

3. How We Use Your Information

3.1 Service Provision

• Provide, operate, and maintain our AI automation platform
• Process user registrations and manage accounts
• Enable AI chatbot creation and automation features
• Process payments and manage subscriptions
• Provide customer support and technical assistance

3.2 Service Improvement

• Improve and optimize our AI algorithms and models
• Analyze usage patterns to enhance user experience
• Develop new features and functionalities
• Conduct research and development activities
• Perform quality assurance and testing

3.3 Communication

• Send transactional emails (account updates, billing notices)
• Provide customer support and respond to inquiries
• Send product updates and security notifications
• Deliver marketing communications (with your consent)
• Conduct user surveys and feedback collection

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Detect, prevent, and address fraud and security issues
• Enforce our Terms of Service and other policies
• Protect the rights and safety of our users and the public

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support and help desk services

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose your information when required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights and property
• Emergency situations involving safety concerns

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, or other business purposes.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: Data in transit and at rest is encrypted using industry-standard protocols
• Access Controls: Strict authentication and authorization systems
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff education on data protection and security practices

5.2 Data Breach Response

In the unlikely event of a data breach, we will:

• Immediately investigate and contain the incident
• Notify affected users within 72 hours when legally required
• Cooperate with law enforcement and regulatory authorities
• Implement additional security measures to prevent future incidents

5.3 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Billing Information: Retained for tax and accounting purposes as required by law
• Usage Data: Typically retained for 24-36 months for analytics and service improvement
• Support Communications: Retained for 3 years to provide ongoing support
• Legal Hold: Information may be retained longer when required by legal obligations

7. Your Privacy Rights

7.1 Access and Portability

You have the right to:

• Access your personal information we hold about you
• Request a copy of your data in a portable format
• Obtain information about how your data is processed

7.2 Correction and Updates

You can:

• Update your account information through your user dashboard
• Request correction of inaccurate or incomplete data
• Modify your communication preferences

7.3 Deletion and Restriction

You may request to:

• Delete your account and associated personal information
• Restrict processing of your data in certain circumstances
• Object to specific types of data processing

7.4 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails
• Updating preferences in your account settings
• Contacting our support team

7.5 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@agent-eq.com. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent data protection laws
• Certification schemes and codes of conduct

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Services

Our Service may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use.

11. AI and Machine Learning

11.1 AI Model Training

We may use anonymized and aggregated data to improve our AI models and algorithms. This includes:

• Training chatbot responses and natural language processing
• Improving automation workflow recommendations
• Enhancing platform performance and accuracy

11.2 Automated Decision Making

We may use automated systems for certain decisions, such as:

• Fraud detection and account security
• Content moderation and spam filtering
• Service recommendations and personalization

You have the right to request human review of automated decisions that significantly affect you.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last updated" date at the top of this policy
• Notify you of material changes via email or platform notification
• Obtain your consent for significant changes where required by law

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and transparently.

14. Regulatory Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Other applicable regional and local privacy laws

If you are located in a jurisdiction with specific privacy rights, those rights apply to your use of our Service.